Shipping policy

Thank you for visiting and shopping at Bioenergetic Well Being pty ltd.  The following information sets out the terms and conditions that constitute our shipping policy.

Processing your order

An email confirmation is sent to your e-mail address after placing your order. Please keep this e-mail as proof of your purchase. We are minimizing our use of paper, therefore you will be issued digital receipts.

Shipment processing time refers to the time it takes for us to prepare your order for shipping.

After your payment is authorized and verified, all orders are processed and packed within 5 days. We will contact you for some reason if there are any delays.

Shipment locations

3.1. Domestic

Bioenergetic Well Being pty ltd. Ships domestically. If you have a question about domestic deliveries, please contact us at bioenergeticwellbeing@keemail.com (email)

Shipment rates and delivery estimates

We endeavor to get your order to you as soon as possible. Once your order is placed, an estimated delivery time will be provided to you. Delivery times are estimates and commence from the date of shipment, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery time. Unless there are exceptional circumstances, we make every effort to fulfill your order.

(a) standard shipping

The order will arrive within 3-7 business days.

Note: Subject to placing your order before specific cut-off times.

4.1. Please note:

(a)  business day means Monday to Friday, except holidays.

(b)  orders are not processed, shipped, or delivered on weekends or holidays.

(c)  date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered.

(d)  when placing your order, we consider these factors when calculating the estimated delivery date:

(i) transit time: the amount of time it takes your order to leave our distribution center and arrive at the local delivery carrier.

(e) due to blackout, lockout, strikes, pandemic, slowdowns, external factors,

Packages to and from our facility in Melbourne may be delayed. We appreciate your patience during this time.

(f) we will not be responsible for the wrong shipping address if you provide incorrect information. If you incorrectly add an address you will need to contact AUSPOST to redirect.

Tracking options

Bioenergetic Well Being pty ltd. Aims to provide visibility and transparency throughout the shipment process. Once your order is confirmed and shipped, you will receive a link to track your package.

5.1. Domestic

All orders delivered within Australia automatically have tracking.

Damages

If there is any damage to the packaging on delivery, contact us immediately at bioenergeticwellbeing@keemail.com . Bioenergetic Well Being is not responsible for damages in transit.

Missing or lost package

If you haven't located your order, please contact us at bioenergeticwellbeing@keemail.com to report missing or lost packages.

Questions

If you have any questions about the delivery and shipment, please contact us at bioenergeticwellbeing@keemail.com.